Standard Terms & Conditions and Privacy Policy
Standard Terms & Conditions/Privacy Policy
OUR CANCELLATION POLICY
Once a ticket is purchased it is non-refundable. However you are welcome to switch/transfer to another date if you let us know
at least 7 days in advance of the event.
There is an admin fee of £5 per ticket if you want to do this.
If it’s less than a week until the event and you can no longer make it, you can always give or sell your ticket to a friend to go in your place.
Please understand, while we want to be as flexible as possible, our events take planning and seats are limited.
If you need to reschedule, you can do so by
emailing info@thesocialcanvas.co.uk making sure you include the details of the reservation and the name it was booked under,
or if you can no longer make it and you invite a friend to go in your place, please let us know their name and contact details.
COVID-19 CANCELLATION POLICY
Please note: The cancellation policy is now the same as the one above. If you display any COVID-19 symptoms or have been asked to self isolate we ask that you do not attend. Please do not hesitate to contact us via e-mail - info@thesocialcanvas.co.uk if you have any further questions.
EVENT CANCELLATION
We try not to do this, however on occasion an event may have to be cancelled due to lack of attendance or external factors such as bad weather/illness of an artist or a venue pulling out. If this happens you will be given an option to switch to another event of your choice or a full refund. We apologise for any inconvenience this may cause.
AGE RESTRICTION
Our events are for adults however we may allow under 18s at the discretion of the pub or venue management.
The venues we use may have an age restriction. Please contact us on info@thesocialcanvas.co.uk to check each venue. All under 18s must be accompanied by an adult, if the venue gives consent for their attendance.
LOYALTY CARD SCHEME
Our Loyalty Card scheme has now come to an end..
GIFT TICKETS
Our gift tickets are non refundable after purchase. Public event gift tickets are redeemable for any single public event priced at £26. Advance booking is essential. Gift Tickets are not redeemable on the door at an event. Once the recipient has decided which event they want to use it at they simply e-mail us @ info@thesocialcanvas.co.uk and we will send a confirmation.
ONLINE SHOP RETURNS POLICY
We are happy to replace any damaged products you receive from us, otherwise they are non-returnable.
PRIVACY POLICY
The Social Canvas takes the privacy of its users very seriously and we do not sell, share or forward your information to anyone. This privacy policy explains how we use any personal information we collect about you when you use this website.
When you book with us your information is processed through Eventbrite or Ticket Tailor (read the privacy policy on their websites) and this information is used for producing our guest lists and for contacting you relating to any changes that may occur to your event.
PERSONAL DATA
We only collect information about you when you make an enquiry or book tickets for one of our events.
Enquiries
If you make an enquiry through our website we store your name, email address and phone number (if you provide one) to respond to your enquiry and for any future correspondence.
Events
If you place an order of tickets for one of our events we store your name and email address so that we can maintain a list of attendees for entry. We do not store any credit/debit card details on our website.
None of your details are used for any other reasons other than above.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at info@thesocialcanvas.co.uk We want to make sure that your personal information is accurate and up to date and you may ask us to correct or remove information you think is inaccurate.
If you have any concerns about our website’s privacy policy e-mail us at info@thesocialcanvas.co.uk We read every message submitted and strive to reply to everyone promptly.
General Data Protection Regulation (GDPR)
The Social Canvas is compliant with the new General Data Protection Regulation which requires organisations to review how they manage data.